Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave
نویسندگان
چکیده
منابع مشابه
Employee Perceptions of Hrm and Tqm and the Effects on Satisfaction and Intention to Leave
There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on...
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ژورنال
عنوان ژورنال: Managing Service Quality: An International Journal
سال: 2002
ISSN: 0960-4529
DOI: 10.1108/09604520210429231